terms

TERMS AND CONDITIONS
of Ski Adventures SAS, French Alps Chalet, J&E Alpine Hosting, French
explore, Belges à Bourg and Eski Escapes trading under the name
yourmountain.life
The following Conditions together with the information contained on the
yourmountain.life (or affiliated) web site(s) form the basis of your contract with
yourmountain.life. yourmountain.life is the trade name of Ski Adventures SAS
(SIRET 879 971 059 00016), French Alps Chalet (SIRET 942 111 220 00011, J&E Alpine
Hosting (SIRET 902 016 419 00027), French explore (SIRET 979 1714100007), Belges
à Bourg (SIRET 912 272 044 00013) and Eski Escapes (SIRET 93364950100014). In
all cases, all communication, including these Terms and Conditions, a referral to
yourmountain.life is assumed to be a referral to the legal entities Ski Adventures
SAS (SIRET 879 971 059 00016), French Alps Chalet (SIRET 942 111 220 00011, J&E
Alpine Hosting (SIRET 902 016 419 00027), French explore (SIRET 979 1714100007),
Belges à Bourg (SIRET 912 272 044 00013) and Eski Escapes (SIRET
93364950100014), and all contracts are assumed to be legally bound to Ski
Adventures SAS (SIRET 879 971 059 00016), French Alps Chalet (SIRET 942 111 220
00011, J&E Alpine Hosting (SIRET 902 016 419 00027), French explore (SIRET 979
1714100007), Belges à Bourg (SIRET 912 272 044 00013) and Eski Escapes (SIRET
93364950100014). Please read them carefully as they set out our respective rights
and obligations.
1. Making a booking
Bookings must be made in writing or by email and are confirmed (subject to
availability) on receipt of the deposit payment (see clause 2 below). Upon receipt
of the deposit payment and subsequent confirmation, the booking is then
deemed to be final. The initiator of the booking, the party leader, is hereafter
referred to as the “client” or “you” and is responsible, on behalf of all members of
the party named on the booking form, for all matters relating to the booking. A
binding contract between yourmountain.life and the client only comes into
existence when the deposit payment has been received. The deposit invoice
contains a summary of the booking. Please check this summary carefully as soon
as you receive it. Contact us immediately if any information which appears on the
summary or any other document appears to be incorrect or incomplete as it may
not be possible to make changes later. We regret we cannot accept any liability if
we are not notified of any inaccuracies in any document within 10 days of our
sending it. We will do our best to rectify any mistake notified to us outside these
time limits but you must meet any costs involved in doing so. This contract and all
matters arising out of it are governed by French law. We both agree that any
dispute, claim or other matter which arises out of or in connection with this
contract or your holiday will be dealt with by the French Courts of law.
2. Payments and Pricing
In order to confirm your chosen holiday, a deposit of 30% of the total (or full
payment if booking within 10 weeks of departure) must be paid at the time of
booking. If the deposit payment has not been received within 24 hours of the
payment link being sent, the booking is deemed to have been canceled. The
person named on the booking form is responsible for all payments due to
yourmountain.life for the reservation. All transactions and payments must be
made by following the secure payment links in the relevant emails, processing
charges may apply. Full payment of the balance invoice is due at least 10 weeks
prior to the commencement of the holiday. If payment is not received by this
date, yourmountain.life reserves the right to treat the booking as canceled by you
and to levy the appropriate cancellation charges as set out in clause 5 below. Our
prices are correct at the time of publication on the web site In the event of
adverse currency conditions or unforeseen increases in costs from our suppliers
which result in an increase in cost greater than 2% of the holiday price, excluding
amendment charges, we reserve the right to apply a surcharge to reflect the
increase. In the event of an increase higher than 10% of the holiday price being
necessary, you will be entitled to cancel your holiday without charge and will
receive a full refund of all monies paid.
3. Discounts for catered chalet bookings (Le Chazalet, La Grange d’Alice, Les
Mélèzes Sud, Le Rôkh and Michka)
Where a group or childrens’ discount is offered, the group must make their
reservation in one booking, booked by one person who will take responsibility for
the group. The group must also be prepared to share rooms where necessary to
maximize the capacity of the chalet. Where child prices are offered, they may
apply only in family rooms – child occupancy of other rooms will incur the full
published price unless otherwise agreed in writing.
4. Insurance
You must be adequately insured for winter and/or mountain sports and all other
relevant activities during your stay and must provide us with evidence of
insurance if requested.
5. Cancellation and Changes by the Client
If you cancel all or part of your booking after it has been confirmed by
yourmountain.life, we must be notified in writing by the person who made the
booking. Cancellation charges will be applied at the date of receipt of the
cancellation by us. Where the cancellation charge is shown as a percentage, this is
calculated on the basis of the total cost payable by the person(s) canceling
excluding insurance premiums and amendment charges. Amendment charges
are not refundable in the event of the person(s) to whom they apply canceling.
Cancellation charges apply to direct bookings – Clients booking via an
intermediate platform adhere to the platform’s cancellation policy:
More than 10 weeks before departure: Loss of deposit
6-10 weeks of departure date: 50% of total costs
2-6 weeks of departure date: 75% of total costs
2 weeks or less of departure date: 100% of total costs
Should you wish to make any alterations to your confirmed booking, you must
notify yourmountain.life as soon as possible in writing. We will do our utmost to
accommodate your request but this may not always be possible. Where it is
possible, yourmountain.life may charge you an amendment fee of € 50 per
person plus any costs incurred by yourmountain.life or charges or costs incurred
or imposed by our suppliers. If the alteration is within 10 weeks of departure, we
reserve the right to treat it as a cancellation, in which case the cancellation
charges set out above will apply.
6. Client Responsibility and Behaviour
Any loss or damage caused by the client or members of his/her party to property
belonging to yourmountain.life, its agents, suppliers or staff, must be paid for in
full and will be deducted from the 500 € pre-paid damage deposit. If the property
is returned in an undamaged state, the damage deposit will automatically be
released back to you 2 days after check-out. Clients are responsible at all times for
the safety of their personal baggage, documents and all ski equipment including
rental equipment. yourmountain.life reserves the right, at our discretion, to
terminate without notice and liability the holiday of any person whose behavior is
such that it is likely to disrupt the enjoyment of others on holiday or cause
damage to property or any third party, or indulge in any illegal activity or behavior,
including the possession or use of illegal drugs (such instances will be
immediately reported to the local police) or gambling. Smoking (including
‘electronic cigarettes’) is not permitted in or around any of our properties
(including balconies and terraces). Full cancellation charges apply and we will be
under no obligation whatsoever for repatriation or any costs incurred by the
client.
FOR CATERED PROPERTIES ONLY (La Grange d’Alice, Les Mélèzes Sud, Le
Chazalet, Le Rôkh and Michka): Please note that chalet kitchens are not available
for guests’ use at any time, for operational, safety and insurance reasons.
7. Force Majeure
Except where otherwise expressly stated in these booking conditions, we regret
we cannot accept liability or pay any compensation where the performance or
prompt performance of our contractual obligations is prevented or affected by or
you otherwise suffer any damage
or loss (as more fully described in clause 9(1) below) as a result of “force majeure”.
In these Booking Conditions, “force majeure” means any event which we or the
supplier of the service(s) in question could not, even with all due care, foresee or
avoid. Such events may include war or threat of war, riot, civil strife, actual or
threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse
weather conditions, fire and all similar events outside our control.
8. Cancellation and Changes by yourmountain.life
Due to circumstances beyond our control, it may occasionally be necessary for
yourmountain.life to make alterations to a confirmed booking or to cancel a
booking completely. Whilst we make every effort to ensure this does not happen,
sometimes it is unavoidable and we will ensure the party leader is informed as
soon as possible. In most cases these changes are minor and do not significantly
affect the service provided but in the case of a significant change
yourmountain.life will provide:
a) alternative arrangements, if available; or
b) cancellation of the booking and a full refund of all monies paid
9. Company Liability
(1) We promise to make sure that the holiday we have agreed to provide as part of
our contract with you is performed or provided with reasonable skill and care. We
will accept responsibility if any death, personal injury failure or deficiency of your
holiday arrangements is caused by any fault of ours, or our agents or suppliers.
When we talk about “fault” above, this means failure by ourselves or our agents or
suppliers (as applicable) to use reasonable skill and care in performing or
providing the service in question. Please note it is your responsibility to show that
reasonable skill and care has not been used if you wish to make a claim.
We will not be responsible for any injury, illness, death, loss (for example loss of
enjoyment), damage, expense, cost or other sum or claim of any description
whatsoever which results from any of the following:
(a) the fault of the person(s) affected or any member(s) of their party or
(b) the fault of a third party not connected with the provision of your holiday
which we could not have predicted or avoided or
(c) an event or circumstance which we or the supplier of the service(s) in question
could not have predicted or avoided even after taking all reasonable care (see
clause 8)
(d) the fault of anyone who is not carrying out work for us (generally or in
particular) at the time.
In addition, we will not be responsible where you do not enjoy your holiday or
suffer any problems because of a reason you did not tell us about when you
booked your holiday or where any problems you suffer did not result from any
breach of our contract or other fault of ourselves or, where we were responsible
for them, our suppliers or agents or where any losses, expenses, costs or other
sum you have suffered relate to any business. Please note, we cannot accept
responsibility for any services which do not form part of our contract. This
includes, for example, any additional services or facilities which your chalet or any
other supplier agrees to provide for you where the services or facilities are not
advertised in advance and we have not agreed to arrange them.
(2) The promises we make to you about the services we have agreed to provide or
arrange as part of our contract – and the laws and regulations of the country in
which your claim or complaint occurred – will be used as the basis for deciding
whether the services in question had been properly provided. If the particular
services which gave rise to the claim or complaint complied with local laws and
regulations applicable to those services at the time, the services will be treated as
having been properly provided. The exception to this is where the claim or
complaint concerns the absence of a safety feature which might lead a
reasonable holiday maker to refuse to take the holiday in question.
(3) We limit the maximum amount we may have to pay you for any and all claims
or parts of claims which do not involve personal injury, illness or death. Except
where loss of and/or damage to luggage or personal possessions is concerned or
a lower limitation of liability applies to your claim, the maximum amount we will
have to pay you for such non personal injury claims if we are found liable to you on
any basis is twice the price paid by or on behalf of the person(s) affected in total.
This maximum amount will only be payable where everything has gone wrong
and you have not received any benefit at all from your holiday.
Where we are found liable for loss of and/or damage to any luggage or personal
possessions (including money), the maximum amount we will have to pay you is
€50 per person affected as you are assumed to have taken out adequate
insurance at the time of booking.
(4) You must provide ourselves and our insurers with all assistance we may
reasonably require. You must also tell us and the supplier concerned about your
claim or complaint as set out in clause 10 below. If asked to do so, you must
transfer to us or our insurers any rights you have against the supplier or whoever
else is responsible for your claim or complaint (if the person concerned is under
18, their parent or guardian must do so). You must also agree to cooperate fully
with us and our insurers if we or our insurers want to enforce any rights which are
transferred.
10. Complaints and Problems
In the unlikely event of any problem occurring during your holiday, a complaint
must be made immediately to the chalet manager. If the problem is not
satisfactorily resolved, it should be confirmed in writing to yourmountain.life
french address (or by email) within 14 days following completion of the holiday.
Claims can only be considered when this procedure has been followed.
If, despite our best efforts and having followed the above procedure for reporting
and resolving your complaint, you feel that it has not been satisfactorily settled,
we recommend that it is referred for arbitration to an arbitrator or arbitration
service mutually chosen by yourmountain.life and the client. French law shall
apply.
11. Web Site / Brochure Accuracy
Please note, the information and prices shown on the yourmountain.life web site
(www.yourmountain.life) are binding, and may be changed at any time. Brochures
produced by yourmountain.life may not therefore always be accurate and you are
advised to check the web site or contact yourmountain.life for confirmation of
prices before making a booking. Whilst every effort is made to ensure the
accuracy of the web site, regrettably errors do occasionally occur. You must
therefore ensure you check all details of your chosen holiday (including the price)
with us at the time of booking.
12. Passports, visas and health requirements
Non-European and/or European citizens will require a full passport or valid travel
document. Requirements may change and you must check the up to date
position in good time before departure.
It is your responsibility to ensure that you are in possession of all necessary travel
and health documents before departure – including ensuring their validity
extends beyond the end date of your holiday. All costs incurred in obtaining such
documentation must be paid by you. We regret we cannot accept any liability if
you are refused entry onto any transport or into any country due to failure on your
part to carry correct documentation. We advise that if you or any member of your
party holds a non EU passport, you must check passport and visa requirements
with the Embassy or Consulate of the country(ies) to or through which you are
intending to travel. If failure to have any necessary travel or other documents
results in fines, surcharges or other financial penalty being imposed on us, you will
be responsible for reimbursing us accordingly. We do not offer a COVID
cancellation policy, please take out adequate travel insurance.
13. General Conditions
yourmountain.life does not accept pets in any of the accommodation unless
otherwise agreed in writing. For fire safety reasons, there is a no smoking policy in
all of our chalets, including on external balconies and terraces. We reserve the
right to consider any guest failing to comply with this policy as “likely to cause
damage to property” as defined in Clause 6.
April 2025